osTicket Help Desk System

Posted on 24. Nov, 2009 by Steve.

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve. Web and Email Suppport Tickets can be created via email, online forms or phone (created by staff). Flexible configuration and mapping. Auto Response Automatic reply that is sent out when a new ticket is opened or a message is received. Customizable mail templates. Canned Replies Predefined responses for frequently asked questions. Internal Notes Add internal notes to tickets for staff Help Topics Configurable help topics for web tickets. Route inquiries without exposing internal departments or priorities. Alerts and Notices Staff and clients are kept up to date with email alerts. Configurable and flexible settings. Role-based Access Control staff’s access level [...]

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